FAQ

If you have any issues or need assistance, please don’t hesitate to reach out to us at florenceswardrobeworld@gmail.com. We're here to help!

Shipping Method: All items are shipped via Royal Mail. Standard Shipping: £3.99—Royal Mail estimates delivery within 2 to 3 working days. First Class Shipping: £6.00—Royal Mail estimates delivery by the next working day, including Saturdays. Order Preparation: Please allow 1-2 days for us to prepare your order. If you need urgent delivery, please contact us, and we’ll do our best to accommodate your request. Shipping Delays: Please note that we are not responsible for any shipping delays that are outside of our control.

Eligibility: Returns and exchanges are accepted on full-priced items within 14 days of receipt. Notification: Please notify us at florenceswardrobeworld@gmail.com before returning any items. Shipping Costs: The buyer is responsible for the cost of return shipping. Condition: All returned items must be unworn and in re-saleable condition. Refund Processing: Once we receive your return, please allow up to 10 days for the refund to be processed and credited to your account. Damaged or Lost Items: Unfortunately, we cannot issue refunds for items that do not arrive or arrive damaged. Required Information: Please include your name and order number with your return package. Final Sale: Sale items and items purchased with a promotional discount are final sale and are not eligible for returns.

Hello there! We wanted to let you know that Florence's Wardrobe currently ships our curated lifestyle collections exclusively to England, Scotland, and Wales. But rest assured, we're working diligently to expand our reach. 🌍✨ In the not-too-distant future, we’ll be bringing our carefully selected pieces to more destinations. Thank you for your understanding and continued support—we're excited to grow together! "